Showing posts with label Walmart. Show all posts
Showing posts with label Walmart. Show all posts

Sunday, February 3, 2013

Best Buy Super Bowl Ad on target

Best Buy's 2013 Super Bowl Commercial was right on target.

How do you convince 150 million Americans that you can still be relevant in the days of Amazon and Walmart?  You remind your lapsed customers of your point of difference over and over again. The commercial leveraged Amy Poehler in a humorous manner as a technologically challenged and a little outrageous customer.


The ad is right on because Best Buy's only chance for survival is winning customers back on the basis of delivering superior customer service to customers who need a little extra hand holding.  Call it a return to their original secret sauce. Timely, especially given that founder Richard Schulze is currently trying to make a bid to retake control of the company.

Good work Best Buy.  Call it a baby step forward.

Sunday, December 16, 2012

Why Walmart or Kroger could buy Hostess

The latest M&A rumor mill reports that both Walmart and Kroger are among a dozen or so potential bidders for the now bankrupt Hostess brands, which include classic American iconic brands such as Wonder Bread and Twinkie.

On the surface a grocery retailer buying a national packaged food manufacturer seems like an odd fit, because if either tore won the bidding process and ultimately integrated the business they'd most probably either pull the brands' distribution from competitors shelves or eventually get kicked out.  The resulting lose of distribution would almost surely mean that the brand sales would shrink resulting in a smaller business.

However, retailer times are a changing.  With the emergence of Whole Foods, Trader Joe's, Costco, Dollar Stores, and even Big Lots into the grocery space, traditional supermarkets like Kroger are facing more pressure than ever, while Walmart (the largest seller of groceries in the US) is also getting squeezed.  This means traditional grocery stores have had to differentiate themselves and give consumers new reasons to visit - developing winning private label businesses has been a major component if these efforts.

While supermarkets have seen success with private label and many retailers have even added multiple different private label brands, up until this point adding in exclusive national brands has not been a major strategy of in the traditional grocery industry.  The only notable exception that comes to mind is Walmart exclusive brand 'White Cloud' toilet paper, which was actually recently named Consumer Reports top toilet paper in the nation.  White Cloud was original created by Procter & Gamble and at one point was a leading 2-ply toilet paper in the U.S., but P&G decided to kill it and invest all their resources behind Charmin.  P&G then made the fatal mistake of allowing their trademark rights on White Cloud to expire and the right were quickly snatched up by Paper Partners, which later agreed to give Walmart exclusive U.S. selling rights.

On the other hand, departments stores have been proving that building a compelling exclusive brand strategy has worked to rebuilding store traffic and driving growth.  For example, Macy's, which has a stable of exclusive brands, reportedly generates over 40 percent of its revenue from private, exclusive and limited-distribution brands (including: Ellen Tracy, Threads & Heirs, mstylelab, Kouture by Kimora and Kenneth Cole REACTION men’s, American Rag, Charter Club, INC International Concepts, Martha Stewart Collection and Hotel Collection). JC Penney has been following a similar strategy by being the exclusive department store retailer for brands such as Liz Claiborne, MNG by Mango and Call it Spring by The Aldo Group.

Thus, it's not surprising that the concept will eventually make it's way into the supermarket space.  Supermarkets executives have become increasingly more savvy in acting like CPG manufacturers and now their private label development capabilities would allow them to easily expand the strong brand names to new products cheaply and efficiently because they could guarantee themselves shelf space and promotion support.  And there is no better platform to start building your exclusive brand portfolio tan on the back of iconic American heritage brands.

Wednesday, August 8, 2012

Sear's appliance blood in the water?

As Sear's continues to fade away in the landscape of US retailers with over 100 store closures this year, its competitors are sensing the blood in the water sort to speak.  Appliances have always been a staple for Sear's, a source of traffic, revenue, and profit.  Not just through the sale of the actual appliances, but also selling add ons like Sear's product warranties and delivery/haul away services.
Sear's traditionally carried one of the largest overall selection of appliances and it also had a lot of consumer pull behind it's private label Kenmore brand.  But as Sear's struggles deepened they even agreed to let Costco sell a limited assortment of Kenmore appliances.  As Sear's grip on the appliance market continue to slip, competitors such as Best Buy, Home Depot, and even Walmart are moving to increase their assortment to try to woo more sales out of their consumers.

So goes appliances, so goes Sear's.  So look for Sear's to double down and fight to retain market share, for Sear's sake, you only hope its not too late now that blood is in the water and Kenmore is out of the bag.

Monday, August 6, 2012

Amazon to surpass Wal-Mart?

Some retail experts are predicting Amazon will surpass Walmart as the largest retailer by 2020.  According to yahoo finance, Amazon reached $54 billion in revenue last year vs. Wal-Mart netting $455 billion in revenue - so its anything but a sure bet.

However, there's no doubt that Amazon has dramatically changed the way that many American's shop.  On big ticket items, Amazon stole the show by allowing consumer to skirt paying sales tax - although that advantage is ending shortly in many states.  Then there was Amazon Prime, free 2 day shipping on anything with an annual $50 membership.  Rumor has it, Amazon's next big game changer is going to be same day shipping on most items.  Think about that revolution.  Amazon is without a doubt changing the retail equation and a shift in the balance of power is already underway and their loyal army of shoppers is growing especially with millennials.

Retail giants have risen to dominance only to have fallen in the past (e.g., Sears), so I don't doubt the shift and the very really possibility that Amazon could overtake Wal-Mart in the next 8 years. Still, I for one think there will always be a major role for traditional brick and mortar stores.  Americans are consumers, they like to shop, they like to browse, they like to stumble on surprises and find new items they never knew they needed.  So, it all comes down to how does Wal-Mart react to the obvious shift in momentum.  Do they stay the course and bunker down or adapt and make they're customer experience irreplaceable?  If so they better get started today because the customer experience is a detriment today

Saturday, July 7, 2012

Best Buy have a showroom problem?


It's no secret that Best Buy has had many business challenges lately as the chain faces declining sales and potential door closures.  Many analysts have pointed to showrooming for online vendors as one of the major culprits of Best Buy's woes.


Showrooming is the concept that consumers browse a product in a traditional brick-and-morter store, only to purchase it online at a cheaper price.  The primary case study of showrooming has aways been consumers browse and compare TVs in person at Best Buy and then ultimately purchasing online at Amazon where they traditionally haven't had to pay sales tax.

A recent analysis of the Stevenson Company’s TraQline market studies by the Consumer Electronics Association shows that while showrooming may be allowing Amazon to cannibalize customers away from Best Buy, its actually other brick-an-morter stores that appear to be more of an issue.

The study suggests that when it comes to purchasing a new TV, 48% of all TV shoppers visited Best Buy to browse the TV section.  Of these shoppers, over half (56%) ultimately purchased a TV at Best Buy, while 44% ultimately purchased somewhere else.  So where did these consumers purchase their TVs?  The TraQline data suggests that of the shoppers who visited Best Buy, but purchased a TV elsewhere: 
  • 31% purchased at Walmart
  • 9% purchased at Costco
  • 8% purchased at Amazon
  • 7% purchased at Target
So, while Amazon is siphoning of 8% of purchasers and one would expect that number to continue climbing, the data clearly indicates that Best Buy has larger challenges than showrooming for online vendors.  The data suggests Best Buys value equation is less compelling than many competitors.  As Best Buy continues to lose shoppers to multiple competitors that consumers feel offer better value, it needs to reexamine its overall value equation and better define its proposition for consumers.